Returns Policy

This policy works alongside our Terms of Service and doesn't limit any rights you have under the ACL, which can't be excluded. If something is wrong with your order, please contact us as soon as possible at hello@baggedcomics.com.au.

We don't accept returns unless the Australian Consumer Law (ACL) requires us to, for example when a comic or Store item arrives damaged, faulty or not what you ordered.

Condition of your comics

Comics are delicate, and minor damage can happen on their way from our distributors to us and then to you, even though we take the utmost care in packaging and shipping. Like other comic stores, we can't promise mint-condition comics.

We work with our distributors to reject comics that don't meet reasonable, acceptable condition. That being said, small imperfections such as light corner or spine wear, minor creasing or small marks are a normal part of buying new comics, and we don't treat them as a fault. If a comic arrives with damage beyond that, or isn't what you ordered, report it as described below. This doesn't limit your rights under the ACL.

Problems with your order

If a comic or Store item arrives damaged or faulty, or isn't what you ordered, report it within 10 days of delivery:

1. Go to Orders and open the delivery.
2. Choose Have an issue with this delivery?
3. Tell us what's wrong and add photos.

After 10 days, or if you'd rather, email us at hello@baggedcomics.com.au. Your rights under the ACL don't end after 10 days.

What Happens Next

We'll reply within 2 business days and, for each copy, do one of three things:

• Ask you to send it back with the RMA slip we give you. We pay return postage for items that are damaged, faulty or not what you ordered, and we'll usually give you a prepaid label. If we don't, post it with a tracked service and keep the receipt, and we'll pay back your postage with the refund. Please send it within the time on the RMA. If you can't, contact us: the return can still be sorted out after that date.
• Ask you to destroy it and send us a photo that shows it's destroyed.
• Explain why we don't think there's a problem. If you disagree, reply to our email and we'll look again. Your rights under the ACL don't end with our decision, and you can contact your state's fair trading agency (see Contact and complaints below).

Once we've received the copy or the photo, and checked it matches your report, we refund it to your card or as Account Credit. If we give you Account Credit and you'd rather have the money on your card, just ask.

If the copy we get back doesn't match your report

If the copy we receive isn't the copy we sent, doesn't have the problem you described, or has been damaged since it was delivered, we may decline to refund it. We'll email you to say why and hold the copy for you for 60 days.

If you'd like it back, contact us and we'll post it to you at your cost, and we'll tell you the price first. If you think we've got it wrong, contact us. This doesn't limit your rights under the ACL: if the copy is faulty, we'll still put it right.

Change of Mind

We don't accept change-of-mind returns. Because comics are pre-ordered for you, that applies once a comic has locked, and it applies to all Store items.

• Pull list comics: change or skip anything on your pull list until it locks.
• Store "ship now" orders: cancel until we start processing the order.

You can also cancel an order by contacting us, as long as it hasn't been dispatched or ordered with our distributors.

Disputing a Charge

Please contact us before disputing a charge with your bank, because we can usually sort it out faster. While a card dispute is open, we hold your box.

Contact and complaints

If you have an issue with an order, contact us as soon as possible at hello@baggedcomics.com.au.

If we can't resolve your issue, you can contact your state's fair trading agency. Your rights under the ACL apply regardless of this policy.